Enterprise social networking allows a company to connect individuals who share similar business interests or activities. Internally, social tools can help employees access information and resources they need to work together effectively and solve business problems. Externally, public social media platforms help an organization stay close to their customers and make it easier to conduct research that they can use to improve business processes and operations.

Social media is a computer-based technology that facilitates the sharing of ideas and information and the building of virtual networks and communities. By design, social media is internet based and offers users easy electronic communication of personal information and other content, such as videos and photos. Users engage with social media via computer, tablet or smartphone via web-based software or web application, often utilizing it for messaging.

Whether you are running a small, local operation, or heading a global, enterprise-level effort, the statistics above make it clear: Your customers are online. They are interacting in social channels with their friends, colleagues, and other brands in search of information, recommendations, and entertainment. If your company is not around to answer, a competitor will be. In doing so, your competitor will quite likely take away the customer at hand, along with anyone else listening.
According to research from UCLA, teenage brains' reward circuits were more active when teenager's photos were liked by more peers. This has both positive and negative features. Teenagers and young adults befriend people online whom they don't know well. This opens the possibility of a child being influenced by people who engage in risk-taking behavior. When children have several hundred online connections there is no way for parents to know who they are.[107]

The commercial development of social media has been criticized as the actions of consumers in these settings has become increasingly value-creating, for example when consumers contribute to the marketing and branding of specific products by posting positive reviews. As such, value-creating activities also increase the value of a specific product, which could, according to the marketing professors Bernad Cova and Daniele Dalli, lead to what they refer to as "double exploitation".[186] Companies are getting consumers to create content for the companies' websites for which the consumers are not paid.


A survey conducted (in 2011), by Pew Internet Research, discussed in Lee Rainie and Barry Wellman's Networked – The New Social Operating System, illustrates that 'networked individuals' are engaged to a further extent regarding numbers of content creation activities and that the 'networked individuals' are increasing over a larger age span. These are some of the content creation activities that networked individuals take part in:
One of the biggest mistakes retailers make is to open up accounts on every social media platform they think is relevant and then leave them alone with no activity. Having an account with any of the social media platforms does not mean your business is into social media any more than owning golf clubs makes you ready for the PGA. In fact, social media users are turned off by the retailer who opens accounts and does not engage with clients and the public and consequently become labeled a pretender.
One challenge is that militant groups have begun to see social media as a major organizing and recruiting tool.[57] The Islamic State of Iraq and the Levant, also known as ISIL, ISIS, and Daesh, has used social media to promote its cause. ISIS produces an online magazine named the Islamic State Report to recruit more fighters.[58] Social media platforms have been weaponized by state-sponsored cyber groups to attack governments in the United States, European Union, and Middle East. Although phishing attacks via email are the most commonly used tactic to breach government networks, phishing attacks on social media rose 500% in 2016.[59]
For businesses, the shift in web consumerism and accompanying rise in social media brings both opportunity and responsibility. The sheer amount of data that customers make available through social media alone has web marketers jumping for joy. The real magic, however, lies in the opportunity to grow lasting and scalable relationships with your organization's customer base through social media. This is also where your online responsibility to your customers begins to take shape. Just as your customers' behavior has shifted, so have their expectations for yours. Whether your business is listening and engaging or not, customers are having conversations relevant to your operations. It's better to be part of the conversation, right? We sure think so!
A 2014 Pew Research Center survey found that 91% of Americans "agree" or "strongly agree" that people have lost control over how personal information is collected and used by all kinds of entities. Some 80% of social media users said they were concerned about advertisers and businesses accessing the data they share on social media platforms, and 64% said the government should do more to regulate advertisers.[185]

It has been estimated that some 81% of Americans used social media as of 2017, and increasingly so. Over one-fifth of an individual's online time is spent on social media, according to one estimate. In 2005, the percentage of adults using social media was around 5%. Globally, there are roughly 1.96 billion social media users. That number is expected to rise to 2.5 billion by the end of 2018. Other estimates are even higher. According to the Pew Research Center, social media users tend to be younger (some 90% of people ages 18 to 29 used at least one form of social media), better educated and relatively wealthy (earning over $75,000 per year). The United States and China lead the list of social media usage:


You can promote your work with platforms like Flickr or you can offer your work so people can use them for free on their websites. Once you are able to increase the number of people who are aware of your work, you can join paying sites like Shutterstock or iStockphoto. If someone takes interest in your work, he’ll be required to pay for your pictures before using them on his blogs.
Like commission-based arrangements, affiliate marketing is where a referral partner receives a percentage of a sale, if the sale can be attributed to their post or content. This is a great way to ensure influencers receive income for their work, and it’s also great to help track the success of an influencer engagement. Affiliate marketing is typically on a pay-per-sale, pay-per-click or pay-per-lead model.
In a study examining the potential polarizing effects of social media on the political views of its users, Mihailidis and Viotty suggest that a new way of engaging with social media must occur to avoid polarization.[129] The authors note that media literacies (described as methods which give people skills to critique and create media) are important to using social media in a responsible and productive way, and state that these literacies must be changed further in order to have the most effectiveness.[129] In order to decrease polarization and encourage cooperation among social media users, Mihailidis and Viotty suggest that media literacies must focus on teaching individuals how to connect with other people in a caring way, embrace differences, and understand the ways in which social media has a realistic impact on the political, social, and cultural issues of the society they are a part of.[129]
Social media often feeds into the discovery of new content such as news stories, and “discovery” is a search activity. Social media can also help build links that in turn support into SEO efforts. Many people also perform searches at social media sites to find social media content. Social connections may also impact the relevancy of some search results, either within a social media network or at a ‘mainstream’ search engine.

^ Kittur, Aniket; Suh, Bongowon; Chi, Ed H. (2008). "Can you ever trust a wiki?: Impacting perceived trustworthiness in wikipedia" (PDF). In Begole, Bo; McDonald, David M. Proceedings of the ACM 2008 Conference on Computer Supported Cooperative Work: November 8-12, 2008, San Diego, California. New York, N.Y.: ACM Press. doi:10.1145/1460563.1460639. ISBN 978-1-60558-007-4. Archived from the original (PDF) on 2014-11-30.

As you can probably already tell, there's more to social media than often meets the eye. While this guide is designed to be helpful no matter how much you read, we really recommend going cover to cover. Although every section might not apply to your social campaigns now, you'll gain a deep understanding of the moving parts you might want to implement later, and you will be well-poised to create the most effective strategy you can.

According to research from UCLA, teenage brains' reward circuits were more active when teenager's photos were liked by more peers. This has both positive and negative features. Teenagers and young adults befriend people online whom they don't know well. This opens the possibility of a child being influenced by people who engage in risk-taking behavior. When children have several hundred online connections there is no way for parents to know who they are.[107]
There are several negative effects to social media which receive criticism, for example regarding privacy issues,[137] information overload[138] and Internet fraud. Social media can also have negative social effects on users. Angry or emotional conversations can lead to real-world interactions outside of the Internet, which can get users into dangerous situations. Some users have experienced threats of violence online and have feared these threats manifesting themselves offline. Studies also show that social media have negative effects on peoples' self-esteem and self-worth. The authors of "Who Compares and Despairs? The Effect of Social Comparison Orientation on Social Media Use and its Outcomes"[139] found that people with a higher social comparison orientation appear to use social media more heavily than people with low social comparison orientation. This finding was consistent with other studies that found people with high social comparison orientation make more social comparisons once on social media. People compare their own lives to the lives of their friends through their friends' posts. People are motivated to portray themselves in a way that is appropriate to the situation and serves their best interest. Often the things posted online are the positive aspects of people's lives, making other people question why their own lives are not as exciting or fulfilling. This can lead to depression and other self-esteem issues as well as decrease their satisfaction of life as they feel if their life is not exciting enough to put online it is not as good as their friends or family.[140]
Welcome to The Beginner's Guide to Social Media! Whether you're new to social media or just looking to close a few knowledge gaps, we're glad you stopped by. By now, we've all heard how valuable—even essential—social media can be. Whether your current sentiment leans more toward enthusiasm or trepidation, there's no way around the fact that social media is a far more complex field than it first seems. Diving in without a sense for what it's like can be overwhelming, and building a network that provides real value takes both savvy and hard work, but fear not—we're here to help! We hope you'll find this to be one of the most comprehensive social media resources available, and that no matter what your skill level is, there's plenty in here to help you improve your social presence. What are we waiting for? Let's dive in!
Also, sooo much of social media is being used for political propagandizing & pushing political interests – especially on fb – that it’s turned me off, temporarily. Is there a vehicle on these platforms that allows one to only get notifications on specific topics, say if I was to use it for biz marketing, only seeing those posts but have the ability to pull up ALL other posts, if want to? Lastly, can the comment section come first before having to scroll down on all 90 odd comments -i. e. is there a way to ‘fast forward’ thru them when one wishes to just make a comment?
Keep in mind that neither your customers' experience nor your brand starts with Twitter, Facebook, or your blog. Social media should take your existing brand and solidify it, galvanize it, and bolster it. Your efforts in social media should be an extension of everything else you do in all departments of your company. Capturing your company's voice and sharing it with the world through social media will open up unique opportunities in all other channels of inbound marketing, including SEO, branding, public relations, sales, and more.
Be sure to integrate social media into your marketing efforts as early as possible to help amplify and solidify your work rather than waiting until the end of a planning cycle to explore social options. If a social presence is clear from the start, your branding will benefit from additional customer touchpoints, PR will see a lift in impressions and reach, and customer service can proactively listen and activate where necessary.

This is a social news and entertainment networking website where registered users can submit content such as direct links and text posts. Users are also able to organize and determine their position on the site’s pages by voting submissions up or down. Submissions with the most positive votes appear in the top category or main page. Reddit was founded by University of Virginia roommates Alexis Ohanian and Steve Huffman on June 23, 2005. A decade later, the site boasts more than 36 million registered accounts and 231 million monthly visitors.
At school, social media can be a brutal barometer of popularity. “If you meet someone new and they ask for your Instagram and you only have 80 followers,” says Sharp, “they’re going to think: ‘You’re not that popular’, but if you have 2,000 followers they’re going to be like: ‘You’re the most popular person in school.’” Sharp quit social media at 13. “I’d rather not know what other people think of me.”

Hi Maina, I have checked the social sites recommended by you. May be itis important to update on your article that Delicious no longer accepts bookmarks as it is now bought by Pinboard. Most of these social sites are being bought off and may discontinue their programs. May be you can even dedicate a new post for that. Otherwise, great piece of work there.


One of the biggest mistakes retailers make is to open up accounts on every social media platform they think is relevant and then leave them alone with no activity. Having an account with any of the social media platforms does not mean your business is into social media any more than owning golf clubs makes you ready for the PGA. In fact, social media users are turned off by the retailer who opens accounts and does not engage with clients and the public and consequently become labeled a pretender.
Like podcasting, webinars can be a cost-effective revenue model for influencers and content creators. A webinar is essentially a seminar conducted over the internet and is usually for an educational purpose to provide information in an engaging, tutorial-style format. Webinars can either be live, or they can be pre-recorded and shared across video, blog and social media platforms.

Once you’ve built up a following and proven yourself to be knowledgeable about a certain subject, write and publish an e-book that your consistent social media presence will have persuaded your fans to buy. You can release it simply as a PDF or through services like Amazon’s Kindle program. Carol Tice demonstrated her expertise in the topics of freelance writing on social media, which she translated into major e-book sales. Some people make up to $100,000 a month off of the Kindle program alone, but that’s an example of extreme success. The average e-book brings in about $423 per year. But if your book is better written, better designed and better marketed than 90% of your competitors’, you will probably make more than that.


Social media refers to websites and applications that are designed to allow people to share content quickly, efficiently, and in real-time. Most people define social media as apps on their smartphone or tablet, but the truth is, this communication tool started with computers. This misconception stems from the fact that most social media users access their tools via apps. 
You can start your freelance social media marketing business by creating your own personal brand on social media to attract the leads and inquiries. You can do that by writing guest blog posts on social media marketing on popular digital marketing related blogs. You can also create your own website or blog to create your own brand and share your blog posts on different social media channels to bring in traffic.
Someone who knows a thing or two about building an audience, strategic partnerships, and making a living off of being authentic and niched online is Michell C. Clark, social entrepreneur and cultural curator. Clark’s entrepreneurial journey began eight years ago online. And now with an audience of over 75,000 people, including major brands, he helps business owners and entrepreneurs transform their social media presence to help them achieve their professional goals.

You can also reach a wider audience by searching Facebook for local buy and sell groups: join these groups, follow their rules, and post what you have for sale there. Or you can go straight to Facebook's Marketplace, where they let you list an item to sell – including vehicles! You can also list homes for rent in the Marketplace, and shoppers can filter offers by location.


To get the most out of social media, make the relationships you build with it your end goal. That might sound a bit utopian for anyone who is grounded in more traditional and tangible business measurement and metrics, but take a step back from the bottom-line, ROI-seeking aspect to look at the big picture for a minute. The relationships built with customers are the foundations upon which other aspects of your business can and will flourish.
Also, sooo much of social media is being used for political propagandizing & pushing political interests – especially on fb – that it’s turned me off, temporarily. Is there a vehicle on these platforms that allows one to only get notifications on specific topics, say if I was to use it for biz marketing, only seeing those posts but have the ability to pull up ALL other posts, if want to? Lastly, can the comment section come first before having to scroll down on all 90 odd comments -i. e. is there a way to ‘fast forward’ thru them when one wishes to just make a comment?
This is a local search- and discovery-based social media platform that enables you to find the ideal places (based on your location) to go to with friends and loved ones. It also gives appropriate search results for the best food outlets, night entertainment places and more in your area. The social networking feature is now available in a separate app named Swarm.
Becoming an affiliate is a great way to make money on social media without having a large follower count. As an affiliate, you are responsible for promoting a brand or its products on your social channels. This is usually done in the form of an affiliate link. When one of your followers clicks on it and makes a purchase, you earn a commission from it.
Information can be shared through social media at an amazingly fast pace, and users are increasingly turning to social channels to share information in real-time. This information often takes the form of opinions, so if you're listening for the right cues from your audience, social media can become an invaluable source of insights and feedback. Incorporating social listening into product development work can act as an early warning system, save on customer service costs, provide valuable development feedback, and even help identify ideal beta testers without much expense.
Whether you are running a small, local operation, or heading a global, enterprise-level effort, the statistics above make it clear: Your customers are online. They are interacting in social channels with their friends, colleagues, and other brands in search of information, recommendations, and entertainment. If your company is not around to answer, a competitor will be. In doing so, your competitor will quite likely take away the customer at hand, along with anyone else listening.

This is a social bookmarking web service for discovering, storing and sharing web bookmarks. The site was founded by Peter Gadjokov and Joshua Schachter in 2003 and acquired in 2005 by Yahoo. By the end of 2008, Delicious claimed that it had bookmarked 180 million URLs and acquired more than 5.3 million users. The service was later sold to AVOS Systems in April 2011 who later sold it to Science Inc. In January this year, Delicious Media said that it had acquired the service.


Reddit is a social news website and forum where stories are socially curated and promoted by site members. The site is composed of hundreds of sub-communities, known as "subreddits." Each subreddit has a specific topic such as technology, politics or music. Reddit site members, also known as, "redditors," submit content which is then voted upon by other members. The goal is to send well-regarded stories to the top of the site's main thread page.
Social media becomes effective through a process called "building social authority". One of the foundation concepts in social media has become that you cannot completely control your message through social media but rather you can simply begin to participate in the "conversation" expecting that you can achieve a significant influence in that conversation.[48]
×